Equality and Diversity
Unconscious Bias Training
Explores conscious and unconscious bias, how it influences decision-making, and practical ways to reduce its impact in recruitment and customer service.
What people will be able to do
- Distinguish between conscious and unconscious bias
- Understand how bias affects everyday decisions
- Recognise the impact bias can have on others
- Apply approaches to reduce bias in recruitment and hiring
- Reduce the influence of bias in customer service
More in Equality and Diversity
Diversity Basics: Foundations
Introduces the core ideas behind diversity, equity and inclusion, helping staff understand how bias forms and how to support inclusive workplaces.
Diversity Basics: Taking Action
Builds on diversity, equity and inclusion concepts by exploring how personal and organisational narratives shape behaviour, and how to put inclusive principles into practice.
Equality and Diversity
An overview of equality and diversity principles, showing how fair treatment and respect for difference help create a better workplace for everyone.
Next step
Assign this course to your team
Book a personalised demo, or start a 14-day free trial and try it with your own people.
- A live walkthrough, not a slide deck
- Questions answered by someone who knows the sector
- A written follow-up with what we discussed
- No obligation to go further