Care sector
Keeping home care staff training up to date when your team is always on the road
Practical ways domiciliary care providers can deliver and track training for staff who rarely come into the office.
· 5 min read
Illustrative photo.
The home care challenge
Home care workers spend most of their day travelling between visits. Getting everyone into a classroom is hard, and paper certificates end up in cars, kitchens and inboxes.
The result is often good care with patchy records.
Use mobile-friendly online learning where it fits
Knowledge-based subjects such as safeguarding, infection control, information governance and the Mental Capacity Act suit online learning that staff can complete on a phone between rotas.
Practical skills such as moving and handling still need hands-on training and observed competence. Record both in the same place.
Make due dates visible to coordinators
Care coordinators plan rotas. If they can see who is due or overdue, they can build training time into the rota instead of finding out too late.
Send reminders automatically
Automatic reminders before training expires take the chasing away from the office and give staff time to complete it.
Be ready for commissioners and CQC
Local authority commissioners and CQC may both ask for training evidence. One current record per worker, with certificates attached, means you can answer either quickly.
Common questions
- Can home care staff complete training on their phones?
- Many knowledge-based subjects can be completed online on a phone. Practical skills such as moving and handling still need hands-on training and observed competence.
General guidance only, not legal advice. Check current guidance from your regulator for your service.