Customer Service
Learn Wine
Builds staff knowledge of wine so they can recommend suitable pairings and improve the overall customer dining experience.
What people will be able to do
- Understand the basics of different wine styles
- Recommend wine pairings based on food choices
- Explain wine recommendations confidently to customers
- Support upselling through better product knowledge
More in Customer Service
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Practical guidance for handling complex customer interactions with confidence, working through realistic scenarios that go beyond everyday enquiries.
Cultural Sensitivity in Customer Service
Practical guidance on working respectfully and effectively with customers from different cultural backgrounds. Covers building rapport, reading cultural cues and avoiding misunderstandings.
Customer Communication Skills
Builds practical communication and listening skills so staff can handle customer conversations with confidence, empathy and clarity.
Next step
Assign this course to your team
Book a personalised demo, or start a 14-day free trial and try it with your own people.
- A live walkthrough, not a slide deck
- Questions answered by someone who knows the sector
- A written follow-up with what we discussed
- No obligation to go further