Customer Service
A Guide to Handling Difficult Customer Service Scenarios
Practical guidance for handling complex customer interactions with confidence, working through realistic scenarios that go beyond everyday enquiries.
View course About 30 min
Course library
Online training courses for your workforce.
Explore our online course library and wider training options for your workforce. The courses shown are a selection of what we offer, rather than an exhaustive list. If you cannot find a subject, tell us what you need and we’ll confirm the available options and what can be included in your subscription.
The library covers compliance, customer service, cyber security, equality and diversity, food and drink, food safety, health and safety, human resources, leadership, learning essentials, licences & alcohol, management, mental health awareness, online social presence, recruitment, wine training, workplace essentials. Each course is assigned, completed and tracked in the Elevate platform, so completion records and certificates sit alongside the rest of your training.
8 of 108 published online courses in Customer Service
Customer Service
Cultural Sensitivity in Customer Service
Practical guidance on working respectfully and effectively with customers from different cultural backgrounds. Covers building rapport, reading cultural cues and avoiding misunderstandings.
View course About 30 min
Customer Service
Customer Communication Skills
Builds practical communication and listening skills so staff can handle customer conversations with confidence, empathy and clarity.
View course About 30 min
Customer Service
Customer Service
Looks at why first impressions matter in customer-facing roles and how consistent, attentive service builds customer satisfaction and loyalty.
View course About 20 min
Customer Service
Customer Service Skills
Core customer service skills covering communication, empathy and problem-solving, helping staff build genuine relationships with the people they support.
View course About 30 min
Customer Service
Dealing with Unhappy Customers
Guidance on calming difficult situations and turning unhappy customers into satisfied ones through active listening and empathy.
View course About 30 min
Customer Service
Learn Wine
Builds staff knowledge of wine so they can recommend suitable pairings and improve the overall customer dining experience.
Customer Service
The Importance Of Being Inauthentic
Explores how adapting your natural persona and putting on a confident front can help you perform better in client and workplace interactions.
View course About 20 min
Can’t find the training you need?
Tell us the subject and we’ll confirm the available options and what can be included in your subscription.
Wider training options
Further subjects we offer alongside the online library. These are available by enquiry rather than listed above as online courses — we’ll confirm the delivery format and whether each is included in your subscription.
Care and social care
- Basic Life Support
- First Aid Awareness
- Medication Awareness
- Medication Administration (Advanced)
- Safeguarding Adults Level 1
- Safeguarding Adults Level 2
- Safeguarding Children Level 1
- Safeguarding Children Level 2
- Infection Prevention and Control
- Dementia Awareness
- Behaviour That Challenges in Dementia
- Mental Capacity Act and DoLS
- Equality, Diversity and Human Rights
- Autism Awareness
- Learning Disability Awareness
- Supporting Individuals with Learning Disabilities and Autism
- Introduction to Neurodiversity
- Oral Health Care in Residential Settings
- End of Life and Palliative Care
- Palliative Care for Non-Cancer Illnesses
- Pressure Area Care
- Catheter Care
- PEG Feeding Awareness
- Challenging Behaviour
- Person-Centred Care
- Confidentiality and GDPR in Care
- Fluids and Nutrition
- Record Keeping and Documentation
- Personal Care and Hygiene
- Dysphagia Awareness
- Stroke Awareness
- Diabetes Awareness
- Parkinson's Awareness
- Epilepsy Awareness
- Sepsis Awareness
- Care Planning and Risk Assessment
- Moving and Assisting People Safely
- Falls Prevention and Management
- Safe Use of Bed Rails
- Basic Observation Skills (BP, Temperature, Respiration)
- Restraint Awareness and the Law
- Understanding Your Role as a Care Worker
- Working in a Person's Home
- Professional Boundaries in Care
- Cultural Competency in Health and Social Care
- LGBTQ+ Awareness in Care
- Handling Difficult Conversations
- Substance Misuse Awareness
- Domestic Abuse and Coercive Control
- Self-Harm and Suicide Awareness
- Modern Slavery and Human Trafficking
Workplace essentials
- Health and Safety Awareness
- Fire Safety Awareness
- Display Screen Equipment (DSE)
- Equality, Diversity and Inclusion
- Data Protection and GDPR
- Cyber Security and Online Safety
- Safeguarding Awareness
- Mental Health Awareness
- Stress Management and Wellbeing at Work
- Conflict Resolution and De-escalation
- Emergency Procedures and Evacuation
- Slips, Trips and Falls Prevention
- Environmental Awareness
- Whistleblowing and Speaking Up
- Duty of Care and Professional Boundaries
- Information Governance
- Working Safely with Equipment and Machinery
- Accident Reporting and RIDDOR
- Company Induction
- Bullying and Harassment Awareness
- Time Management and Workplace Conduct
- Remote Working Best Practice
- Prevent Duty and British Values
- Basic Risk Assessment Awareness
- Personal Protective Equipment (PPE) Awareness
How courses are bought. Access the course library through your organisation’s subscription — there is no individual course checkout and no basket. Your quote confirms which courses, bespoke content and services your package covers.
The online courses shown are a selection rather than a complete list, and the library changes over time. Durations are only shown where they are stated for the course. Ask for the current list and we will confirm exactly what is available to your organisation.
Next step
See the library in your own platform
Book a personalised demo and we'll walk through the courses that matter for your sector, or start a 14-day free trial.
- A live walkthrough, not a slide deck
- Questions answered by someone who knows the sector
- A written follow-up with what we discussed
- No obligation to go further