Leadership
Managing a Customer Service Team
Guidance for managers on supporting a customer service team with the skills and tools needed to resolve issues effectively.
What people will be able to do
- Understand the goals of a customer service team
- Support staff with the tools needed to solve problems
- Lead a team to consistently meet customer expectations
- Apply practical tips for managing customer service performance
More in Leadership
5 Leadership Styles to Influence a Team
An exploration of five common leadership styles and how switching between them helps leaders adapt to different people and situations.
A Blueprint for Effective Workplace Leadership
Explores the qualities of effective leadership and practical steps for engaging, motivating and guiding teams towards company goals.
A Guide to Managing Remote Teams
Helps managers adapt their approach when moving from in-person to remote team management, covering hiring, communication and accountability.
Next step
Assign this course to your team
Book a personalised demo, or start a 14-day free trial and try it with your own people.
- A live walkthrough, not a slide deck
- Questions answered by someone who knows the sector
- A written follow-up with what we discussed
- No obligation to go further