Privacy Policy
Effective Date: 15th January 2025
At Elevate Training, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.
1. Introduction
This Privacy Policy applies to all users of the Elevate Training website (https://elevatetraining.co.uk) and services provided through our Learning Management System (LMS). By accessing or using our website or services, you consent to the practices described in this policy.
2. Information We Collect
Information You Provide to Us
• Account Information: When you register for an account, we collect your name, email address, phone number, and organisation details.
• Payment Information: If you make a payment, we collect billing information, such as card details, billing address, and transaction history.
• Communication Data: When you contact us or submit enquiries, we collect your email, messages, and any additional information you provide.
Information We Collect Automatically
• Technical Data: IP address, browser type, operating system, and device type.
• Usage Data: Pages viewed, time spent on the website, and other analytics.
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your user experience.
Information From Third Parties
We may collect information from trusted third-party providers, such as payment processors, Google Ads, and integrations you use with our LMS.
3. How We Use Your Information
We use your personal data for the following purposes:
Service Delivery
• To provide access to our LMS and customise your experience.
• To manage your account and communicate service updates.
Payment Processing
• To process payments securely and manage subscriptions.
Marketing and Communications
• To send promotional emails, updates, and newsletters. You can opt out of these communications at any time.
• To provide targeted advertisements and track performance through services like Google Ads and Analytics.
Analytics and Improvements
• To analyse website usage, track conversions, and improve our services through tools like Google Analytics.
Legal and Security Compliance
• To comply with legal obligations and enforce our Terms and Conditions.
• To prevent fraud and protect the security of our website and services.
4. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with:
Service Providers
• Payment processors, hosting providers, marketing platforms, and IT support services necessary for delivering our services.
Advertising and Analytics Platforms
• Google Ads, Google Analytics, and similar platforms to measure and improve the performance of our marketing campaigns.
Legal Authorities
• If required by law or to protect our legal rights.
Business Transfers
• If Elevate Training undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction.
5. Your Data Rights
Under applicable laws, including the General Data Protection Regulation (GDPR), you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data.
• Restriction: Restrict processing of your data in certain circumstances.
• Data Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing your data for direct marketing.
To exercise these rights, contact us at info@elevatetraining.co.uk.
6. Cookies and Tracking
Our website uses cookies to improve your experience. Cookies are small text files stored on your device.
Types of Cookies We Use
• Essential Cookies: Required for website functionality.
• Analytics Cookies: Help us analyse user behaviour and improve the website.
• Marketing Cookies: Used for targeted advertising.
You can manage your cookie preferences in your browser settings.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or anonymise it.
8. Data Security
We implement industry-standard security measures to protect your personal data. This includes encryption, secure servers, and regular security audits. However, no online system is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
If you are located outside the United Kingdom, your data may be transferred to and processed in the UK or other countries with adequate data protection laws.
10. Changes to This Privacy Policy
We may update this policy from time to time. The updated policy will be posted on this page with the new effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@elevatetraining.co.uk
Phone: 0191 500 13900