Privacy Policy

Effective Date: 15th January 2025

 

At Elevate Training, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, or communicate with us. Please read this policy carefully to understand our practices regarding your personal data.

 

1. Who We Are

 

Elevate Training is operated by Elevate Workplace Solutions Limited, registered in England & Wales, Company No. 16201897.

For the purposes of data protection law, we are the data controller responsible for your personal data.

 

If you have any questions about this policy, please contact us at:

📧 info@elevatetraining.co.uk

📞 0191 500 1390

 

2. What This Policy Covers

 

This policy applies to users of:

 

• The Elevate Training website: https://elevatetraining.co.uk

• Our learning management system (LMS)

• Communications with our team via email, phone, or forms

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3. Information We Collect

 

Information You Provide Directly:

 

• Account Information: Name, email address, phone number, organisation details

• Payment Information: Billing address, card details (via secure third-party processors)

• Communication Data: Messages, emails, enquiries

 

Information We Collect Automatically:

 

• Technical Data: IP address, browser type, device details

• Usage Data: Pages visited, time spent, interactions

• Cookies: Used to enhance your experience (see section 7)

 

Information from Third Parties:

 

• We may receive data from payment processors, analytics providers (like Google Analytics), or LMS integrations.

 

4. How We Use Your Information

 

We process your data under the following lawful bases:

 

• Contract – to deliver services and manage accounts

• Consent – for marketing communications and non-essential cookies

• Legal obligation – where required by law (e.g. tax records)

• Legitimate interests – to improve services and ensure security

 

Uses include:

 

• Providing access to the LMS and customising your experience

• Processing payments and managing subscriptions

• Sending updates, service notifications, and marketing (if opted in)

• Analysing site usage and improving performance

• Meeting legal and regulatory obligations

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5. Sharing Your Information

 

We never sell your data. We may share it with:

 

• Service providers (hosting, email, payment processors)

• Analytics and advertising platforms (e.g. Google Ads)

• Legal authorities where required by law

• Successors in the event of business sale or merger

 

All third parties are contractually bound to handle your data securely and lawfully.

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6. Your Rights

 

Under the UK GDPR, you have the right to:

 

• Access a copy of your personal data

• Rectify inaccurate or incomplete data

• Request erasure (the “right to be forgotten”)

• Restrict how your data is used

• Object to processing, particularly for marketing

• Request data portability

 

To exercise these rights, email info@elevatetraining.co.uk with the subject line “Data Request”. We aim to respond within 30 days.

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7. Cookies

 

We use cookies to improve site functionality and track usage.

 

Types of Cookies We Use:

 

• Essential – Required for site functionality

• Analytics – Help us understand user behaviour (Google Analytics)

• Marketing – Used for targeted advertising via Google Ads and similar platforms

 

You can control cookies via your browser settings. For full control, adjust preferences on our cookie consent banner.

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8. Data Retention

 

We retain your data only as long as necessary for service provision, legal compliance, or dispute resolution. When no longer needed, data is securely deleted or anonymised.

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9. Data Security

 

We use industry-standard measures including encryption, secure servers, access controls, and regular audits. No system is 100% secure, but we do our best to protect your information.

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10. International Data Transfers

 

Your data may be processed outside the UK if our third-party providers operate abroad. We ensure all transfers comply with UK GDPR, using standard contractual clauses or other approved safeguards.

 

11. Children’s Data

 

Our services are not intended for children under 18. We do not knowingly collect or store data of children.

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12. Changes to This Policy

 

We may update this policy periodically. Updates will be posted here with a revised effective date. We encourage users to review this page regularly.

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13. Contact Us

 

If you have any questions, concerns, or requests, contact:

 

Elevate Training

📧 info@elevatetraining.co.uk

📞 0191 500 1390